Orders will go through 2 phases before being delivered to you:

Delivery Time = Processing Time + Shipping Time

Processing Time : Handmade products will be finished within 7-10 business days.  It will take another 2-3 calendar days to pack and ship out (the lower the temperature is, the longer it takes). Business days are Monday-Friday, excluding public holidays.

Shipping Time:

- Standard Delivery: 7-10 business days, Free shipping on orders over $80.

*These are estimates based on the time it took for majority of orders to be delivered. Actual Processing and Shipping time may take shorter or longer, depending on order surges.

*Electronic products which contain batteries may take few more days in the shipping time than the other products.

*If your order shows delivered but you didn’t receive it, please contact your local shipping carrier with your local tracking number first (which can be found in the original tracking email we sent you), then ask them to get a certificate of not receiving the order and submit it to us. The local shipping carriers usually tell you they do not have that certificate, please walk into their office and complain them, they have to give it to you according to their complaint policy.

Given that the product is a unique and customized product, we cannot sell it twice, so we are sorry that we do not accept returns or exchanges on the grounds of unsatisfactory results. In addition, our products have a 7-10 day turn around time, shipping time depends on the carrier and shipping address, we cannot guarantee that you will receive your package before Christmas. By placing an order you are deemed to understand and agree to the above policy, please forgive us for not being able to refund you for the above reasons. 

If you have any questions about the product, please feel free to contact us by email, we will actively provide you with solutions, we hope our products and services can satisfy you.