The Day You Were Born Gift - Personalized Moon
Frequently Asked Questions
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Please contact us within 12 hours for cancellation without reason
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Typically your order will be made within 7-10 days. If you do not receive an update on the status of your order, please contact us promptly. It may be because the customization information needs to be confirmed however the email went to spam. In any case your order will be prioritized and shipped as soon as we receive the additional customization information.
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You can email us within 12 hours and we will fix the info for you.
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Customers who contact us via email to cancel their order within 12 hours of placing the order will be offered a full refund unconditionally.
Customers who contact us within 12-24 hours of placing an order, we regret that due to the product already being in production, we are only able to offer you a 20% refund and continue with production shipment.
Any requests for order cancellation or change of information beyond 24 hours, we are sorry that we are unable to accommodate as your product has already entered the production process and is nearing completion of production.
If you have any quality issues after receiving your product, please contact us as soon as possible so we can offer a replacement or refund.
Once you place an order on our website, you are by default considered to agree to the above refund policy.
